If you are not completely satisfied with your purchase, you can return or exchange your boots/products to us within 60 days.

1. Take a look at this link:

2. You will then come to a landing page where you can log in to your order page by verifying your email with a code sent to you. It is important that it is the same email that you used when you placed your order.

3. Choose which order and which items you want to return, including the reason for the return.

4. You will then receive an email with your return slip and further instructions.

5. You only need to show the attached return slip in the mail to your nearest DHL representative and they will help you print it and send the package back.

6. When the warehouse has received your return, you will be reimbursed for the returned products, you will then also receive an email confirming your return.

Important to consider when making your return

We always recommend making returns with DHL as the handling of these returns is significantly faster than, for example, Budbee.
In order to make a return, it is important that the products you return must be in new condition and unused.
All tags and original packaging (bag/box) must be included and sitting as they did when you received the products. Wobbi has the right to refuse a return if the product does not correspond to new condition and then cannot be sold again.

A return shipping fee will be charged for all returns and exchanges. The amount will be charged to the refund of the return as soon as the package has returned to Wobbi's warehouse and been checked. Read more about refunds a little further down.

Cost of a return shipment per market:
Sweden: SEK 59
Denmark: 59 DKK
Finland: 5.9 EURO
Germany: 5.9 EURO
Other countries: 5.9 EURO

If the package is not picked up from the agent, the package will be sent back and SEK 129 will be charged for the return.

If you want to exchange an item, you must place a new order on our website for the item you want instead and return the unwanted item to us. We will then immediately send you the new item and when we have received your return we will make a refund to your account. Refunds are made as described below. If the price has changed from what you bought your product for, you can email info@wobbi.eu and we will help you get the same price again.

If you discover on receipt of your package that the shipment is visibly damaged during transport, this must be reported immediately to the package agent, this applies both to home delivery and when you collect the package yourself from an agent. If you discover that the contents are damaged when you unpack them, you must contact Info@wobbi.eu within 7 calendar days at the latest. All emails are answered in Swedish or English.

If you have received the wrong item, if the item is damaged or if there is any other fault with the item, please contact us by emailing Info@wobbi.eu before returning the item. Always state your order number in the email. Attach a digital image if the product is damaged and another image if there is external damage to the package. When returning a advertised product, we will send you a prepaid digital return label. If you choose to return the claimed product yourself, you are responsible for the shipping costs. Remember that you are always responsible for the shipment arriving intact. Pack well in the original packaging and enclose a description of the fault.

If you have chosen invoice as the payment method, you should note that it must be paid even if the product is the subject of a complaint. Any settlement of the invoice will take place when the case has been processed.

We refund the order value minus the return shipping fee within 14 days after we receive your return to Wobbi's warehouse in Skurup, Skåne. If you have chosen to pay by credit/debit card or direct debit, the refund will be made to the same account you used.

If you have received an invoice and want to return all or part of the order, please contact Klarna to extend the due date on the invoice. This is to avoid reminder fees and it does not go further in the chain of claims. You can contact Klarna on tel. 08-12012010 or by e-mail to info@klarna.com . Enter your order number and state that it is a return.

For all returns, a confirmation email is sent to you that the return has been processed or completed at Klarna. You will then receive a new invoice with any remaining amount to be paid.